Return and refund

Returns are accepted within the first 30 days from the date of purchase. If you are within your first 30 days, please reach out to our Customer Support Team via email at service@gyroorboard.com.

Return

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@gyroorboard.com .

Sales items(if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@gyroorboard.com .

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty

Note: Please fully charge the product before using it for the first time. In addition, if you do not use the product for a long time, please charge the battery once a month.

What is Covered ?

Warranty is 6 months for battery, 1 year for others, Man-made damage and water ingress are not covered by the warranty.

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one year from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser.

Gyroorboard will either repair or replace the product at no charge, using new replacement parts. The original purchaser will be responsible for all shipping costs to and from the facility.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance.

If you receive a board that is defective, returns are accepted within the first 30 days from the date of purchase. If you are within your first 30 days, please reach out to our Customer Support Team via email at service@gyroorboard.com. And arrange sending back to us. We will replace the board with a new one within 5 days.

If the product was damaged during the freight, please refuse to sign for the package and return it to us. Then contact us immediately.

Please feel free to contact us at: service@gyroorboard.com if you have any further questions about our warranty policy.

Limitation of Liability:

In no event shall Gyroorboard be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. Gyroorboard is not liable for property damage, personal injury, or death.

Shipping policy

Shipping Policy:

What carriers we use: Fedex, UPS, and USPS

• It may take 6-12 hours to process your order. Once your order has been processed, you will receive an email confirming that your order has been shipped.
• Shipping Fees and Timing: Free standard shipping in the United States. We strive to deliver your order within 2-5 business days in the United States.
• Any order placed on or after Dec 17th is not guaranteed to arrive on time for the Holidays.
• To track your order, please visit your gyroor account or the shipping confirmation email.